Your Privacy Is Our Responsibility
Your personal information at dkein is stored with the highest level of security — this policy explains how.
About This Policy
dkein is an online betting and casino platform operated for users in Bangladesh. When you use our website, register, or use any of our services, we collect and process certain personal information about you. This privacy policy clearly describes what types of information are collected, why they are collected, how they are used, and what your rights are.
This policy applies to our website dkein.bar and all services under it. By using our platform, you are considered to have agreed to the terms of this privacy policy. We ask that you do not use the platform without reading this policy first.
If you have any questions about your personal information, contact us at: [email protected]
What Information We Collect
dkein may collect your information in a number of ways. The types of information collected and the circumstances in which they are collected are explained in detail below.
1.1 Information You Provide Directly
When you create an account or use our services on our platform, we collect the following information:
- Full name and date of birth (for age verification — minimum 21 years)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
- Payment information — bKash, Nagad, or Rocket account number (for processing transactions)
- Any additional information you choose to provide
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- Date and time of visit (per BST, UTC+6)
- Information about which pages you visited
- Cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases we may also receive information from third parties, such as identity verification service providers or financial institutions — solely for the purpose of securing your account and verifying the authenticity of transactions.
How Information Is Used
dkein uses your personal information for the following legitimate purposes:
2.1 Account Management and Service Delivery
- To create, verify, and manage your account
- To process deposit and withdrawal transactions (bKash, Nagad, Rocket)
- To provide bonuses and promotional offers
- For customer service and technical support
- To track your gaming history and preferences
2.2 Security and Compliance
- To prevent fraud and money laundering
- For age verification (minimum 21 years is mandatory)
- To ensure account security
- To enforce responsible gaming policies
2.3 Communication and Information
- To notify you of important platform updates and changes
- To inform you of relevant offers and promotions, subject to your consent
- To provide support via 24/7 live chat and email support
2.4 Service Improvement
- To improve the performance of our platform and the user experience
- To identify and resolve technical issues
- To generate analytical statistics (without personal identification)
Information Sharing and Disclosure
dkein does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:
3.1 Service Partners
We work with trusted service providers who carry out specific functions on our behalf. These include identity verification agencies, payment processors, and technology infrastructure providers. These partners have access only to the information necessary for their work and are contractually bound to comply with our privacy policy.
3.2 Legal Obligations
We may be required to disclose information to comply with legal processes, court orders, or regulatory authority directives. This is always done in accordance with applicable law and only to the extent necessary.
3.3 Security-Related Reasons
Information may be shared where necessary to prevent fraud, protect cybersecurity, or safeguard the interests of other users.
Important: dkein never sells your information to third parties for marketing or commercial purposes.
Data Security Measures
To ensure the security of your information, dkein has put in place technical and organisational measures in line with industry standards.
4.1 Encryption and Technical Security
- All transfer of your information is secured through SSL (Secure Socket Layer) encryption
- Sensitive data is stored using advanced encryption methods
- Payment information is not stored directly — transactions are handled through secure channels
- Regular security audits and vulnerability assessments are conducted
4.2 Access Controls
- Only authorised staff have access to your personal information
- Data access is monitored under strict internal policies
- Staff are contractually bound to maintain confidentiality
4.3 Response to a Data Breach
In the event of a data breach, we will notify affected users as quickly as possible in accordance with the law and take the necessary corrective action.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies that help improve your experience and keep the platform running properly.
5.1 Types of Cookies
- Essential cookies: These are necessary for the basic functioning of the website. They are used to maintain login sessions and keep security features active.
- Functional cookies: These help remember your preferences and settings, such as language preferences.
- Analytical cookies: These are used to understand website usage patterns, which helps with service improvement.
5.2 Cookie Controls
Most browsers allow you to control cookies. However, please note that disabling cookies may prevent some features of our platform from working properly.
Data Retention Period
dkein retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.
- Active account data: for the entire duration the account remains active
- Transaction records: up to the period required by applicable law
- Customer service communications: for a reasonable period after the matter is resolved
- After account closure: for the period necessary to meet legal and regulatory requirements
Once the retention period has ended, your information is securely deleted or anonymised.
Your Rights
As a user of our platform, you have a number of important rights regarding your own personal information.
7.1 Right of Access
You can find out what information we hold about you and how it is being used. To make such a request, contact us at [email protected].
7.2 Right to Rectification
If any of your information is incorrect or out of date, you may request a correction. We will make the necessary changes as quickly as possible.
7.3 Right to Erasure
In certain circumstances you may request the deletion of your personal information. Please note, however, that we may be required to retain that information where there are legal obligations or legitimate business reasons.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. Contact us to make this request.
7.5 Right to Lodge a Complaint
If you have any concerns about how we handle your data, please contact us directly in the first instance. We take every complaint seriously.
To exercise your rights or for any questions, email us at: [email protected]
Protection of Minors
dkein is strictly a platform that prohibits access to anyone under the age of 21. We never knowingly collect or process personal information from anyone under the age of 21.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If you suspect that a minor is using our platform, please notify us immediately at [email protected].
Third-Party Links
Our website may contain links to third-party websites. These external sites have their own privacy policies which are outside our control. We are not responsible for the privacy practices of these third-party sites.
Third-party technology service providers who process data on our platform are bound by agreements with us that ensure they comply with our privacy standards and that your information remains protected.
Policy Changes
dkein reserves the right to review and update this privacy policy from time to time. In the event of any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed at the top of the website
- The "Last Updated" date at the top of this page will change
If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. Therefore, you are advised to visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24/7
- Language: Support is available in both Bengali and English
We generally try to respond to your request within business days. For urgent matters, please contact us via live chat.
Want to know more?
For more detailed information about our services, terms and conditions, or responsible gaming, please visit the pages below.